TOP 10 Questions & Answers
Please 1st read all these very common Questions & Answers, if you still have a question then feel free to contact us
1.) CAN I BUY LESS OF EACH PACKAGE DEAL AND "MIX & MATCH" TO GET MORE VARIETY?
ANSWER: No, the prices we offer require you to buy the assortments in the pre packed quantities and styles stated for each assortment. Most items are available in a full or half pack for your convinience. Don't worry when you buy this low it is inevitable that you will sell it fast, most items we carry have an average of 15 X'S retail mark up.
2.) SHIPPING COSTS, HOW MUCH ARE THEY AND HOW LONG DOES IT TAKE?
ANSWER: We charge a flat rate for shipping, no matter how much you buy it's 1 low price. Please click on the tab at the top of your screen where it says "Payment & Shipping" for shipping costs and time in transit. Prices start at $12 for U.S. orders, Canadian orders are $20 and International Orders are $50. You will also be shown your shipping choices and prices in the checkout process, so don't worry about that.
3.) I GOT A NOTICE THAT MY CREDIT CARD DECLINED ON MY ORDER BUT IT SEEMED TO GO THROUGH WHEN I PLACED THE ORDER ONLINE? I HAVE PLENTY OF MONEY ON MY CREDIT OR DEBIT CARD,WHY DID THIS HAPPEN AND WHAT CAN I DO ABOUT IT?
ANSWER:Banks nowdays decline more than 75% of cards charged on the internet when the amount is over $500 usd.They do this to try to stop fraudulent charges on the card.Some cards have a $500 per day spending limit on them (most people don't know about) and some will just decline for any smaller amount just becuase the charge is out of your local area.What you need to do is call the telephone number on the back of your card before placing your order or the minute after you place it and tell the bank to MAKE SURE to release the funds for your order approx. $ dollar amount you tell them to L.A.SILVER INC. from long beach,ca. usa ,otherwise there is a 75% chance the card will decline.If you call your bank ahead of time you will avoid the delays in processing your order while we try to call and email you to notify you the card has declined and then waiting for your bank to correct the problem. It's just really smart to call ahead to your bank,specially if it is your 1st time buying from us or the 1st time using that card with us.YOUR CARD IS NOT CHARGED ONLINE WHEN YOU PLACE YOUR ORDER WITH US,WE MAKE YOUR ORDER 1ST,VERIFY THE CARDHOLDER INFORMATION AND THEN WE CHARGE YOUR CARD MANUALLY HERE IN OUR OFFICE,SO JUST BECAUSE YOU GET AN ORDER I.D. NUMBER IT DOES NOT MEAN YOUR CARD WAS CHARGED YET,THIS IS WHY IT IS BEST TO CALL YOUR BANK AHEAD OF TIME.MOST CARDS THESE DAYS HAVE SECURITY HOLDS ON THEM UNTIL YOU CALL AND VERIFY THE CHARGE.
4.) CATALOGS, CAN YOU SEND ME ONE?
ANSWER: We do not offer print catalogs because we add new items every day, with a print catalog it takes around 2 months to create, print and mail out, by that time the body jewelry design would be old and outdated. We found our website is the fastest way to showcase our New Hot Selling Body Jewelry Products to the world, so to keep it brief we hope you check out our entire website & choose to deal with us.
5.)METALS USED FOR BODY JEWELRY ARE THEY SAFE AND APPROVED?
ANSWER: Yes Absolutely. We have supplied body jewelry to tattoo shops, body piercing studios and retailers all over the world since 1999 and we have thousands of satisfied clients worldwide. Please click on the tab at the top of your screen which says "Product Info" for Metals Analysis Details, we use only Top Quality 316L surgical steel which is 100% safe.
6.) DO YOU SELL DISPLAYS OR STARTER KITS?
ANSWER: Yes, please see the category "body jewelry" to the left on your screen, at the very bottom, the 2nd to last category is "DISPLAYS & PACKAGING" please click on that to see all our displays and starter packs. We offer displays empty or full, the choice is yours.
7.)OUT OF STOCK ITEMS, I SAW IT THERE YESTERDAY BUT IT'S GONE TODAY?
ANSWER: When an item is sold out, we hide it on our website so that you cannot see it, once the item is back in stock we will immediately put it back up on the website so you can see it and order it. Please check our website once a week to see if the item is back into stock, it usually takes around 2-3 weeks for an item to come back to stock.
8.)BUSINESS LICENSES, DO I NEED ONE TO BUY FROM YOU OR IS THERE TAX ON YOUR PRODUCTS?
ANSWER: No you do not need to have a business license to buy from us. If you are in the state of California you will need to email us your "CALIFORNIA SELLER'S PERMIT number" before you place your order, all other orders shipped outside of California are Tax-Free (no tax at all), if you are not in the U.S.A. and we are exporting to you, you may have to pay import taxes in your country, please ask your local UPS for your Government's import tax percentage charges for "immitation jewelry" they will let you know if there is any charges .
9.)PHONE ORDERS, CAN I ORDER BY TELEPHONE, INSTEAD OF THOUGH THE WEBSITE?
ANSWER: Yes you can, but for 1st time orders we do highly suggest and prefer you do it online to have all your address information documented so that there is no chance of us writing anything down incorrectly.If you see that you are absolutely unable to order through the website, please email us or fax us the item numbers you want to order, your name, address,telephone and email address and how you want it shipped and your payment method i.e. credit card number. But if you order online you can save money becuase we offer Instant Cash Rebates that deduct from your total automatically online.
10.)MY SHOPPING CART KEEPS EMPTYING OUT-SAYS THERE IS NOTHING IN MY CART BUT I HAVE ADDED MANY ITEMS TO MY CART WHAT IS GOING ON?
ANSWER: You are putting in an incorrect password, please call us at 1-800-624-8669 to get your correct password. The cart automatically empties if you put in an incorrect password.
11.) SIZES, GAUGES, COLORS I HAVE SPECIFIC QUESTIONS ON A PRODUCT WHO CAN HELP ME?
ANSWER: PLEASE CLICK ON THE THUMBNAIL PICTURE FOR THE PRODUCT YOU ARE LOOKING AT, IT WILL BRING UP A FULL PAGE DESCRIPTION FOR THAT PRODUCT AND SHOW SIZES, DIAMETERS,GAUGES AND COLORS THERE.
12.) SPECIAL ORDERS ,CAN YOU DO THEM AND HOW LONG DOES IT TAKE?
ANSWER: ANYTHING YOU SEE ON OUR WEBSITE,OR HAVE SEEN ON OUR WEBSITE IN THE PAST CAN BE SPECIAL ORDERED IF THE QUANTITY IS LARGE, PLEASE EMAIL US YOUR REQUEST,PLEASE EMAIL US A PICTURE OF THE ITEM YOU WANT AND WE CAN CONTACT YOU TO ARRANGE THE SPECIAL ORDER FROM THERE.THERE IS A 50% DEPOSIT REQUIRED AT THE TIME THE ORDER IS PLACED AND THE 50% BALANCE DUE IS ON THE DAY WE SHIP YOUR ORDER.SPECIAL ORDERS TAKE APPROX 4-5 WEEKS FROM THE TIME THE DEPOSIT IS PAID.THERE ARE MINIMUMS FOR SPECIAL ORDERS DEPENDING ON THE ITEM THE MIN COULD BE FROM 200 TO 1,000 PC PER COLOR AND SIZE.SPECIAL ORDER PRICES ARE THE SAME PRICE THAT YOU WOULD FIND ON OUR WEBSITE,NOT LESS NOT MORE.
ANY OTHER QUESTIONS PLEASE CLICK CONTACT US AT THE TOP OF THIS PAGE ON YOUR RIGHT AND WE WILL EMAIL YOU BACK WITHIN MINUTES, IF DURING BUSINESS HOURS, OR THE NEXT BUSINESS DAY WE OPEN IF IT IS AFTER HOURS.
